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	<title>SoftHrod™ Blog &#187; SoftHrod Blog</title>
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	<link>http://blog.softhrod.com</link>
	<description>Consigli per emergere innovando.</description>
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		<title>Piccoli hotel e accoglienza: cosa gli ospiti vedono di voi</title>
		<link>http://blog.softhrod.com/2011/03/piccoli-hotel-e-accoglienza-cosa-gli-ospiti-vedono-di-voi/</link>
		<comments>http://blog.softhrod.com/2011/03/piccoli-hotel-e-accoglienza-cosa-gli-ospiti-vedono-di-voi/#comments</comments>
		<pubDate>Sat, 19 Mar 2011 16:33:44 +0000</pubDate>
		<dc:creator>Silvia Volani</dc:creator>
				<category><![CDATA[Travel]]></category>
		<category><![CDATA[Web Marketing Turistico]]></category>
		<category><![CDATA[accoglienza]]></category>
		<category><![CDATA[accoglienza hotel]]></category>
		<category><![CDATA[aspetto emozionale]]></category>
		<category><![CDATA[beni intangibili]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[check in]]></category>
		<category><![CDATA[check out]]></category>
		<category><![CDATA[cliente hotel]]></category>
		<category><![CDATA[clienti fidelizzati]]></category>
		<category><![CDATA[clienti hotel]]></category>
		<category><![CDATA[destinazione]]></category>
		<category><![CDATA[destinazione di viaggio]]></category>
		<category><![CDATA[destinazione turistica]]></category>
		<category><![CDATA[fidelizzazione]]></category>
		<category><![CDATA[hall]]></category>
		<category><![CDATA[hotel e accoglienza]]></category>
		<category><![CDATA[hotel emozionale]]></category>
		<category><![CDATA[hotel interior decor]]></category>
		<category><![CDATA[illuminazione camere hotel]]></category>
		<category><![CDATA[imprenditori turistici]]></category>
		<category><![CDATA[incentivo promozionale]]></category>
		<category><![CDATA[ingresso hotel]]></category>
		<category><![CDATA[ingresso struttura]]></category>
		<category><![CDATA[ingresso struttura turistica]]></category>
		<category><![CDATA[interior decor]]></category>
		<category><![CDATA[lavoro in albergo]]></category>
		<category><![CDATA[linea cortesia]]></category>
		<category><![CDATA[lobby]]></category>
		<category><![CDATA[lobby hotel]]></category>
		<category><![CDATA[ospite hotel]]></category>
		<category><![CDATA[ospiti hotel]]></category>
		<category><![CDATA[piccoli hotel]]></category>
		<category><![CDATA[piccolo hotel]]></category>
		<category><![CDATA[prima colazione]]></category>
		<category><![CDATA[prima colazione hotel]]></category>
		<category><![CDATA[promozione]]></category>
		<category><![CDATA[promozione hotel]]></category>
		<category><![CDATA[proprietari turistici]]></category>
		<category><![CDATA[reception]]></category>
		<category><![CDATA[servizi turistici]]></category>
		<category><![CDATA[sistema hotel]]></category>
		<category><![CDATA[struttura turistica]]></category>
		<category><![CDATA[strutture turistiche]]></category>
		<category><![CDATA[target]]></category>
		<category><![CDATA[target hotel]]></category>
		<category><![CDATA[turismo femminile]]></category>
		<category><![CDATA[vendita]]></category>
		<category><![CDATA[viaggio]]></category>

		<guid isPermaLink="false">http://blog.softhrod.com/?p=1732</guid>
		<description><![CDATA[Immedesimiamoci negli ospiti che soggiornano nella nostra struttura ricettiva e cerchiamo di vederla con occhi nuovi: piccole idee per grandi risultati.]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Le opportunità di essere gay-friendly</title>
		<link>http://blog.softhrod.com/2011/02/le-opportunita-di-essere-gay-friendly/</link>
		<comments>http://blog.softhrod.com/2011/02/le-opportunita-di-essere-gay-friendly/#comments</comments>
		<pubDate>Sat, 26 Feb 2011 18:09:10 +0000</pubDate>
		<dc:creator>Silvia Volani</dc:creator>
				<category><![CDATA[Travel]]></category>
		<category><![CDATA[Web Marketing Turistico]]></category>
		<category><![CDATA[agenzia di viaggio]]></category>
		<category><![CDATA[agenzia viaggi]]></category>
		<category><![CDATA[campagna marketing]]></category>
		<category><![CDATA[campagne di marketing]]></category>
		<category><![CDATA[friendly versilia]]></category>
		<category><![CDATA[gay-friendly]]></category>
		<category><![CDATA[ibt berlino]]></category>
		<category><![CDATA[iglta]]></category>
		<category><![CDATA[mercato turistico]]></category>
		<category><![CDATA[opportunità business]]></category>
		<category><![CDATA[opportunità di mercato]]></category>
		<category><![CDATA[potenzialità]]></category>
		<category><![CDATA[target]]></category>
		<category><![CDATA[Toscana]]></category>
		<category><![CDATA[travel gay]]></category>
		<category><![CDATA[travel marketing]]></category>
		<category><![CDATA[turismo gay]]></category>
		<category><![CDATA[turismo lesbian]]></category>
		<category><![CDATA[vacanze gay]]></category>
		<category><![CDATA[web travel marketing]]></category>
		<category><![CDATA[WTM]]></category>

		<guid isPermaLink="false">http://blog.softhrod.com/?p=1669</guid>
		<description><![CDATA[Approfondiamo la potenzialità inaspettate di questo mercato senza farci prendere da falsi cliché.]]></description>
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		<slash:comments>1</slash:comments>
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		<item>
		<title>Se il cliente vi telefona non mollatelo!</title>
		<link>http://blog.softhrod.com/2010/12/se-il-cliente-vi-telefona-non-mollatelo/</link>
		<comments>http://blog.softhrod.com/2010/12/se-il-cliente-vi-telefona-non-mollatelo/#comments</comments>
		<pubDate>Sat, 18 Dec 2010 19:16:43 +0000</pubDate>
		<dc:creator>Silvia Volani</dc:creator>
				<category><![CDATA[Booking OnLine]]></category>
		<category><![CDATA[Travel]]></category>
		<category><![CDATA[Web Marketing Turistico]]></category>
		<category><![CDATA[agenzie]]></category>
		<category><![CDATA[agenzie online]]></category>
		<category><![CDATA[alloggi]]></category>
		<category><![CDATA[booking engine]]></category>
		<category><![CDATA[brand]]></category>
		<category><![CDATA[canali distributivi]]></category>
		<category><![CDATA[commissione]]></category>
		<category><![CDATA[disponibilità]]></category>
		<category><![CDATA[newsletter]]></category>
		<category><![CDATA[offerte]]></category>
		<category><![CDATA[OTA]]></category>
		<category><![CDATA[percentuale]]></category>
		<category><![CDATA[prenotazione]]></category>
		<category><![CDATA[prenotazione diretta]]></category>
		<category><![CDATA[prenotazione online]]></category>
		<category><![CDATA[profili social]]></category>
		<category><![CDATA[struttura ricettiva]]></category>
		<category><![CDATA[struttura turistica]]></category>
		<category><![CDATA[target]]></category>

		<guid isPermaLink="false">http://blog.softhrod.com/?p=1421</guid>
		<description><![CDATA[Quando un cliente ci telefona per avere informazioni ci si presenta la migliore opportunità di disintermediazione quindi non sprechiamo l'occasione.]]></description>
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		<slash:comments>2</slash:comments>
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		<item>
		<title>Hotel tecnologici: un sogno che molti non possono ancora fare</title>
		<link>http://blog.softhrod.com/2010/11/hotel-tecnologici-un-sogno-che-molti-non-possono-ancora-fare/</link>
		<comments>http://blog.softhrod.com/2010/11/hotel-tecnologici-un-sogno-che-molti-non-possono-ancora-fare/#comments</comments>
		<pubDate>Sat, 13 Nov 2010 18:01:53 +0000</pubDate>
		<dc:creator>Silvia Volani</dc:creator>
				<category><![CDATA[Travel]]></category>
		<category><![CDATA[Web Marketing Turistico]]></category>
		<category><![CDATA[Amadeus]]></category>
		<category><![CDATA[formazione turistica]]></category>
		<category><![CDATA[hotel]]></category>
		<category><![CDATA[strutture ricettive]]></category>
		<category><![CDATA[strutture turistiche]]></category>
		<category><![CDATA[target]]></category>
		<category><![CDATA[tecnologia]]></category>
		<category><![CDATA[viaggiatori]]></category>

		<guid isPermaLink="false">http://blog.softhrod.com/?p=1274</guid>
		<description><![CDATA[La relazione di Amadeus ci proietta in un futuro tecnologico, dove i viaggiatori potranno personalizzare tutti i servizi del loro programma vacanza.]]></description>
		<wfw:commentRss>http://blog.softhrod.com/2010/11/hotel-tecnologici-un-sogno-che-molti-non-possono-ancora-fare/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>BETA 2010: dove stiamo andando?</title>
		<link>http://blog.softhrod.com/2010/09/beta-2010-dove-stiamo-andando/</link>
		<comments>http://blog.softhrod.com/2010/09/beta-2010-dove-stiamo-andando/#comments</comments>
		<pubDate>Sun, 26 Sep 2010 18:44:21 +0000</pubDate>
		<dc:creator>Silvia Volani</dc:creator>
				<category><![CDATA[Travel]]></category>
		<category><![CDATA[Web Marketing Turistico]]></category>
		<category><![CDATA[agriturismo]]></category>
		<category><![CDATA[B&B]]></category>
		<category><![CDATA[BETA]]></category>
		<category><![CDATA[competitor]]></category>
		<category><![CDATA[hotel]]></category>
		<category><![CDATA[promozione turistica]]></category>
		<category><![CDATA[qualità]]></category>
		<category><![CDATA[qualità servizio]]></category>
		<category><![CDATA[soggiorni turistici]]></category>
		<category><![CDATA[target]]></category>
		<category><![CDATA[tariffa]]></category>
		<category><![CDATA[tour operator]]></category>

		<guid isPermaLink="false">http://blog.softhrod.com/?p=1127</guid>
		<description><![CDATA[Ogni anno si rinnova la sfida: quella di capire cosa i clienti vogliono da noi, in che direzione si sta andando. Ma è sempre più difficile seguire il mercato.]]></description>
		<wfw:commentRss>http://blog.softhrod.com/2010/09/beta-2010-dove-stiamo-andando/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Twitter e Web Reputation: 16 consigli di cosa fare e non fare</title>
		<link>http://blog.softhrod.com/2010/06/twitter-e-web-reputation-16-consigli-di-cosa-fare-e-non-fare/</link>
		<comments>http://blog.softhrod.com/2010/06/twitter-e-web-reputation-16-consigli-di-cosa-fare-e-non-fare/#comments</comments>
		<pubDate>Sun, 27 Jun 2010 22:04:36 +0000</pubDate>
		<dc:creator>Silvia Volani</dc:creator>
				<category><![CDATA[Social Marketing Turistico]]></category>
		<category><![CDATA[Travel]]></category>
		<category><![CDATA[Web Marketing Turistico]]></category>
		<category><![CDATA[keywords]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[marketing online]]></category>
		<category><![CDATA[promozione attività turistiche]]></category>
		<category><![CDATA[strategia]]></category>
		<category><![CDATA[target]]></category>
		<category><![CDATA[twitter]]></category>
		<category><![CDATA[web reputation]]></category>

		<guid isPermaLink="false">http://blog.softhrod.com/?p=736</guid>
		<description><![CDATA[Utili suggerimenti delle cose da fare e da non fare per non perdere la propria web reputation utilizzando Twitter.]]></description>
		<wfw:commentRss>http://blog.softhrod.com/2010/06/twitter-e-web-reputation-16-consigli-di-cosa-fare-e-non-fare/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
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		<title>I processi per la qualità del servizio turistico</title>
		<link>http://blog.softhrod.com/2010/05/i-processi-per-la-qualita-del-servizio-turistico/</link>
		<comments>http://blog.softhrod.com/2010/05/i-processi-per-la-qualita-del-servizio-turistico/#comments</comments>
		<pubDate>Sun, 23 May 2010 13:37:57 +0000</pubDate>
		<dc:creator>Silvia Volani</dc:creator>
				<category><![CDATA[Social Marketing Turistico]]></category>
		<category><![CDATA[Travel]]></category>
		<category><![CDATA[Web Marketing Turistico]]></category>
		<category><![CDATA[attività turistica]]></category>
		<category><![CDATA[brand]]></category>
		<category><![CDATA[gestione camere albergo]]></category>
		<category><![CDATA[housekeeping]]></category>
		<category><![CDATA[monitoraggio attività]]></category>
		<category><![CDATA[overbooking]]></category>
		<category><![CDATA[pianificazione]]></category>
		<category><![CDATA[procedura]]></category>
		<category><![CDATA[procedura gestionale]]></category>
		<category><![CDATA[processo gestionale]]></category>
		<category><![CDATA[qualità]]></category>
		<category><![CDATA[qualità servizio]]></category>
		<category><![CDATA[requisiti struttura]]></category>
		<category><![CDATA[servizio prenotazioni]]></category>
		<category><![CDATA[servizio turistico]]></category>
		<category><![CDATA[struttura alberghiera]]></category>
		<category><![CDATA[struttura ricettiva]]></category>
		<category><![CDATA[struttura turistica]]></category>
		<category><![CDATA[strutture turistiche]]></category>
		<category><![CDATA[target]]></category>
		<category><![CDATA[ufficio commerciale]]></category>
		<category><![CDATA[ufficio ricevimento]]></category>

		<guid isPermaLink="false">http://blog.softhrod.com/?p=585</guid>
		<description><![CDATA[La capacità organizzativa nella gestione dei processi interni favorisce il controllo di ogni attività gestionale, abbattendo drasticamente i rischi derivati da procedure poco chiare e mal delineate.]]></description>
		<wfw:commentRss>http://blog.softhrod.com/2010/05/i-processi-per-la-qualita-del-servizio-turistico/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>La qualità del servizio turistico fa la differenza</title>
		<link>http://blog.softhrod.com/2010/05/la-qualita-del-servizio-turistico-fa-la-differenza/</link>
		<comments>http://blog.softhrod.com/2010/05/la-qualita-del-servizio-turistico-fa-la-differenza/#comments</comments>
		<pubDate>Sun, 16 May 2010 08:19:57 +0000</pubDate>
		<dc:creator>Silvia Volani</dc:creator>
				<category><![CDATA[Social Marketing Turistico]]></category>
		<category><![CDATA[Travel]]></category>
		<category><![CDATA[Web Marketing Turistico]]></category>
		<category><![CDATA[erogazione]]></category>
		<category><![CDATA[personalizzazione dei serivizi]]></category>
		<category><![CDATA[pianificazione]]></category>
		<category><![CDATA[promozione]]></category>
		<category><![CDATA[qualità]]></category>
		<category><![CDATA[qualità servizio]]></category>
		<category><![CDATA[servizio]]></category>
		<category><![CDATA[servizio turistico]]></category>
		<category><![CDATA[struttura alberghiera]]></category>
		<category><![CDATA[struttura turistica]]></category>
		<category><![CDATA[target]]></category>
		<category><![CDATA[tecnica alberghiera]]></category>

		<guid isPermaLink="false">http://blog.softhrod.com/?p=538</guid>
		<description><![CDATA[La percezione della qualità da parte degli ospiti delle strutture alberghiere e la pianificazione dei processi per la soddisfazione dei clienti.]]></description>
		<wfw:commentRss>http://blog.softhrod.com/2010/05/la-qualita-del-servizio-turistico-fa-la-differenza/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>I Clienti non sono tutti uguali</title>
		<link>http://blog.softhrod.com/2010/04/i-clienti-non-sono-tutti-uguali/</link>
		<comments>http://blog.softhrod.com/2010/04/i-clienti-non-sono-tutti-uguali/#comments</comments>
		<pubDate>Sun, 11 Apr 2010 16:05:07 +0000</pubDate>
		<dc:creator>Silvia Volani</dc:creator>
				<category><![CDATA[Social Marketing Turistico]]></category>
		<category><![CDATA[Travel]]></category>
		<category><![CDATA[Web Marketing Turistico]]></category>
		<category><![CDATA[blog]]></category>
		<category><![CDATA[forum]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[marketing passaparola]]></category>
		<category><![CDATA[marketing turistico]]></category>
		<category><![CDATA[operatori turistici]]></category>
		<category><![CDATA[opinion leader]]></category>
		<category><![CDATA[social network]]></category>
		<category><![CDATA[stakeholder]]></category>
		<category><![CDATA[target]]></category>

		<guid isPermaLink="false">http://blog.softhrod.com/?p=361</guid>
		<description><![CDATA[L'importanza di saper individuare i propri interlocutori per poter organizzare azioni mirate alla promozione della nostra struttura turistica.]]></description>
		<wfw:commentRss>http://blog.softhrod.com/2010/04/i-clienti-non-sono-tutti-uguali/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Come vendere in rete: il business non è un argomento scontato</title>
		<link>http://blog.softhrod.com/2010/02/come-vendere-in-rete-il-business-non-e-un-argomento-scontato/</link>
		<comments>http://blog.softhrod.com/2010/02/come-vendere-in-rete-il-business-non-e-un-argomento-scontato/#comments</comments>
		<pubDate>Mon, 01 Feb 2010 14:53:51 +0000</pubDate>
		<dc:creator>Silvia Volani</dc:creator>
				<category><![CDATA[Social Marketing Turistico]]></category>
		<category><![CDATA[Travel]]></category>
		<category><![CDATA[Web Marketing Turistico]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[business in internet]]></category>
		<category><![CDATA[strategie di comuncazione]]></category>
		<category><![CDATA[target]]></category>
		<category><![CDATA[vendere in rete]]></category>
		<category><![CDATA[vendere online]]></category>
		<category><![CDATA[webmarketing]]></category>

		<guid isPermaLink="false">http://blog.softhrod.com/?p=200</guid>
		<description><![CDATA[Riflessioni sul costante cambiamento di fare Business aziendale che richiede sempre maggiore attenzione rivolta al cliente e non alla vendita]]></description>
		<wfw:commentRss>http://blog.softhrod.com/2010/02/come-vendere-in-rete-il-business-non-e-un-argomento-scontato/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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